Business Tools
Our Business Tools courses offer a variety of skills that every employee or business owner should have in their toolkit to maximize their success in today’s business world.
Whether you need Social Networking, Presentation Power, or assistance in Dealing with Difficult Customers, our courses offer proven skills and techniques to solve situations and improve your competitive edge.
LinkedIn for Business Results
A new training program from Accelerated Business Results (ABR) and Sales Konnect is offering sales and marketing professionals proven tools to connect with prospective customers online. The “Social Networking for Business Development” course equips participants with research-based sales methods and provides ongoing access to a cache of best practices.
The “Social Networking for Business Development” course teaches the basics of establishing a social media presence, online etiquette, identifying sales leads, using online networking tools to heighten visibility, and keeping your virtual brand consistent.
Many business people are talking about using social media tools to generate sales, but may not have the expertise to maximize the approach. This course offers a quick, step-by-step program custom-built for the sales and marketing professional to set up a LinkedIn account and make it function for the greatest exposure for your business.
Instruction is given regarding increasing your connections through LinkedIn, joining groups that will benefit you most, and determining the best approach for awareness and connections with potential business partners.
Price: $40.00
Creating Powerful Presentations
Creating Powerful Presentations takes participants from the initial "call to present" to a completed script and effective visual aids. It explains how to formulate objectives, analyze audience needs and tailor their approach appropriately. It provides tools and techniques to help plan and write a well structured, compelling presentation. And it shows participants how to design and use effective visual aids so that their presentations result in positive action.
Module 1: Planning the Presentation
* What Makes Presentations Powerful
* Thinking about the Presentation
Module 2: Writing the Presentation
* Getting Started
* Developing Key Messages
* Structuring The Presentation
* Bringing The Message Alive
* Compelling Openers and Closes
* Creating Support Materials
Learning Outcomes:
Once participants have completed this program they will be able to write effective and powerful business presentations.
Specifically they will learn how to:
* Make a high level plan for a presentation: set objectives, analyze the audience, plan the logistics and decide an overall presentation style.
* Develop strong key messages and an appropriate structure for their presentation.
* Bring their messages to life using the techniques such as the rule of threes, making it human and using suspense.
* Write powerful presentation openers and closes that get their message across.
* Create effective visual aids and support materials.
Balance Learning has a number of generic and customizable off-the-shelf content available as e-learning, interactive DVD, CD-Rom or classroom resources.
Price: $40.00
Delivering Powerful Presentations
Delivering Powerful Presentations shows participants how to present persuasively with professionalism, impact and style. It explores how words, body language and tone of voice combine to create a positive performance. It explains how to rehearse effectively and it equips participants to handle questions with the poise and authority necessary for success.
Module 1: Planning the Presentation
* What Makes Presentations Powerful
Module 2: The Lyrics, The Music, And The Dance
* The Lyrics And the Music
* The Dance
* Dealing With Questions
* Rehearse, Rehearse, Rehearse!
Learning Outcomes:
Once participants have completed this program they will be able to systematically move from a written presentation to persuasive and polished delivery.
Specifically they will learn how to:
* Use the 5 P's: Pace, Pitch, Pause, Pronunciation, and Power to improve their vocal delivery and add interest to their voice.
* Use effective story telling techniques to engage their audience and deliver their key messages persuasively.
* Look their best in front of an audience by paying attention to the way they look, analyzing and rehearsing how they stand, gesture and move, and by handling support material with polish. Write powerful presentation openers and closes that get their message across.
* Anticipate and handle the audience's questions effectively and positively.
* Rehearse effectively in front of colleagues, asking for and incorporating their feedback.
Balance Learning has a number of generic and customizable off-the-shelf content available as e-learning, interactive DVD, CD-Rom or classroom resources.
Price: $40.00
Preparing to Be Outstanding
The Preparing to be Outstanding course helps participants understand their role in the critical business function of customer care. It helps them to differentiate between good and outstanding customer service and understand how to use personal experience to deliver excellence. It will also show the value of their customers and the long term benefits of providing excellent customer service.
Module 1: Why Customer Service Always Matters
* Customer Service is Important
* Good versus Outstanding Service
* Who is your Customer?
Module 2: Knowledge and Attitude
* Knowing your Business
* Attitude!
Learning Outcomes:
Once participants have completed this program they will understand how to increase sales and customer loyalty by being an outstanding customer service professional.
Specifically they will be able to:
* Show that they know the value of their customers and will know the long term benefits of providing excellent customer service.
* Differentiate between good and outstanding customer service and understand how to use personal experience to deliver excellence.
* Analyze who their customers are - internal, external, and potential.
* Describe facts, features and benefits of products, promotions and business systems - and will have analyzed competitive offerings.
* Understand how a 'customer first' attitude is a crucial competitive edge - and know how to keep it sharp.
Balance Learning has a number of generic and customizable off-the-shelf content available as e-learning, interactive DVD, CD-Rom or classroom resources.
Price: $40.00